At Dirhamna, we take your privacy and data security seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information.
We collect only the information necessary to provide and improve our services.
A. Account Information:
Full name
Email address
Phone number
Date of birth
Country of residence
Government-issued ID (for identity verification)
B. Transaction Information:
Deposit amounts and dates
Withdrawal requests and amounts
Investment selections
Payment method details
Wallet addresses (for cryptocurrency transactions)
C. Technical and Usage Data:
IP address
Browser type and version
Device information
Pages visited and actions taken
Time and date of visits
Referring website
D. Communication Data:
Correspondence with us via email, chat, or phone
Support tickets and inquiries
We use your personal information for the following purposes:
To Provide Our Services: Process your deposits, withdrawals, and investment transactions.
Identity Verification: Verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
Security: Protect your account and our platform from fraud, unauthorized access, and cyber threats.
Communication: Send you account updates, transaction confirmations, and service notifications.
Customer Support: Respond to your inquiries and resolve issues.
Compliance: Comply with legal and regulatory obligations in the UAE and other applicable jurisdictions.
Improvement: Analyze platform usage to enhance user experience and optimize our services.
Marketing: With your consent, send you promotional materials and updates about new investment opportunities.
We process your personal information based on the following legal grounds:
Contractual Necessity: To fulfill our obligations under the Terms of Service.
Compliance: To meet legal and regulatory requirements.
Legitimate Interest: To improve our services, ensure security, and prevent fraud.
Consent: Where you have given explicit consent (e.g., for marketing communications).
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:
A. Service Providers:
We engage trusted third-party providers to assist with:
Payment processing
Identity verification (KYC/AML)
Data analytics
Cloud hosting and storage
Email and communication services
These providers are contractually obligated to protect your data and use it only for the specific services they perform.
B. Legal Requirements:
We may disclose your information if required by law, court order, or government regulation in the UAE or other jurisdictions.
C. Protection of Rights:
We may disclose information to protect the rights, property, or safety of Dirhamna, our users, or others.
D. Business Transfers:
In the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.
We implement industry-standard security measures to protect your personal information:
Encryption: We use SSL/TLS encryption for data transmission.
Access Control: Only authorized personnel have access to user data.
Monitoring: We actively monitor our systems for suspicious activity.
Regular Audits: We conduct security assessments and audits.
Secure Storage: Data is stored in secure, access-controlled environments.
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
We retain your personal information only as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal and regulatory record-keeping requirements.
Resolve disputes or enforce our agreements.
After this period, your data will be securely deleted or anonymized.
Depending on your jurisdiction and applicable laws (including GDPR where applicable), you may have the following rights:
Access: Request a copy of your personal information we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data (subject to legal obligations).
Restriction: Request restriction of data processing.
Data Portability: Receive your data in a structured format.
Objection: Object to processing for certain purposes.
Withdraw Consent: Withdraw consent for marketing communications.
To exercise any of these rights, please contact us at admin@dirhamna.com. We will respond within a reasonable timeframe.
We use cookies and similar tracking technologies to:
Enhance your user experience.
Analyze platform usage.
Remember your preferences.
Improve our services.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect platform functionality.
Types of Cookies We Use:
Essential Cookies: Necessary for platform operation.
Performance Cookies: Help us analyze usage.
Preference Cookies: Remember your settings.
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
As we operate globally, your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and data protection agreements.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE) , as applied in the Emirate of Dubai. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Dubai.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
Posting the updated policy on our platform.
Sending an email notification.
Displaying a prominent notice on our platform.
We encourage you to review this Privacy Policy periodically. The date of the latest revision is indicated at the top.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: admin@dirhamna.com